Job Opportunity – IT Service Manager (Telco-Qatar)
WeBecome is an Executive Search and Recruitment services company. We are looking for a “IT SERVICE MANAGER” for a Permanent position with our client in Qatar, which happens to be a Telecom giant. Interested applicants apply to: email@example.com highlighting current and expected salaries.
IT SERVICE MANAGER
To build and manage the post implementation relationship for IT Services at a senior level, both reactively and proactively. Thereby enhancing the customer’s experience from the company and increasing loyalty and value to our business. Example IT domains where full operational accountability is expected are :-
- Business Services Support (BSS) platform
- Call Centre
- Data Centre Service Governance
- Office IT
- Value Added Services
- Roaming and Interconnect
To ensure that the level of service provided to all internal and external customers meet performance requirements, by managing the relationships with suppliers of technology/service and internal Process Owners / Managers.
Minimum Criteria (e.g. technical competence, years of experience)
§ Strong technical understanding of a specific set of IT services and their importance to the customer
§ 3 – 5 years Service Management experience
§ 3 – 5 years Telecom Industry experience
§ 5 years - Attains and maintains strong relationships with internal and external customers and suppliers. Furthermore, the ability to influence and negotiate with all customers.
Technical / Professional Expertise
Educated to degree level (or with equivalent professional experience), or relevant further qualification an advantage.
Proven desire for personal and career development strongly encouraged.
Capability to operate in a changing environment and to drive significant changes into the organisation.
Confidence to work with and provide appropriate challenge to senior individuals across different parts of the organisation.
At least 3 years Service Management experience and Knowledge of ITIL and eTOM processes.
Strong communication and decision making skills – ability to balance conflicting interests
Ability to lead virtual teams
Proactive individuals with a flexible and adaptable approach to their work and a proven track record demonstrating that they’re - Team player, strong influence and relationship management skills, and customer centric.
Interested candidates please send in your resumes in the form of a word document immediately. You are also requested to put in the following details in your cover note –
• Current and expected salaries
• Available date of joining
• Contact numbers
START DATE : ASAP
APPLY TO : firstname.lastname@example.org or call +6590022574 for a confidential discussion.
SALARY : Competitive Tax Free Expat Package
Sheila R. Lorenzo
WeBecome.com (S) Pte. Ltd.
WeBecome.Com (S) Pte Ltd
P.O.Box 744, Marine Parade